Customer Experience

A positive customer experience is as important to Morrison Utility Services as working safely. It is an essential priority. Throughout our business, we promote a culture that looks beyond simply fulfilling service level agreements. We focus on the complete customer experience with the purpose of providing total customer satisfaction at every point of interaction. Whether replacing transformers and renewing gas networks in city centres, responding to flooding incidents or working in environmentally sensitive areas, our determined customer focus ensures we minimise any potential impact on the stakeholder groups with which we engage.

We are also members of the Institute of Customer Service where our membership helps us continually evolve our delivery of excellent customer experience by adapting best practice from other sectors of industry and benchmarking our performance.